We get asked this question in nearly every AV consultation now: Teams Rooms or Zoom Rooms? The honest answer is that the hardware layer barely differentiates the two anymore, most certified devices from Poly, Logitech, and Yealink support both platforms interchangeably. The decision that actually matters is upstream of the room.
Start with what your organisation already runs on
If your enterprise is on Microsoft 365, Teams Rooms wins on integration alone, calendar, chat, file sharing, and single sign-on all sit inside the same identity and licensing model your IT team already manages. Enterprises running a mixed or Google Workspace environment, or those whose culture and client base default to Zoom, tend to find Zoom Rooms the lower-friction choice, particularly for external client-facing meetings where Zoom remains the more universally recognised link.
Where the platforms genuinely differ
- Admin control, Teams Rooms integrates with Intune and Azure AD for device policy; Zoom Rooms uses its own admin portal, which some IT teams prefer for its simplicity.
- Cross-platform meeting joins, both now support joining the other platform's calls from a room system, but the native experience is smoother on the home platform.
- Licensing structure, Teams Rooms licensing often bundles more naturally into existing Microsoft 365 enterprise agreements; Zoom licensing is typically simpler to model per-room.
- Room analytics, both offer usage and quality dashboards; Teams' data surfaces more naturally alongside broader Microsoft 365 reporting.
- Third-party device support, the certified hardware list is now broadly comparable across both ecosystems.
We rarely recommend a platform based on the room. We recommend it based on where your employees already spend their day, email, chat, file storage. The room should follow that, not the other way round.
Rohan Mehta, Practice Lead, Audio Visual, Vectrae
The migration question nobody asks upfront
Many enterprises we work with aren't choosing a platform from scratch, they're deciding whether to standardise after years of mixed deployments. In that scenario, the hardware refresh cycle matters more than platform preference: most certified room systems purchased in the last three years can be re-licensed to the other platform with a software update, which means a full hardware swap is rarely necessary just to switch ecosystems.
